Custom Fragrance Appointment Policies

Deposit Information:

To secure your custom fragrance experience appointment, a deposit of ten dollars per guest ($10) will be collected upon scheduling. This deposit will be credited towards any purchases made during your appointment, making your fragrance experience even more delightful. To secure your Private Label Fragrance Creation Session appointment, a fee of two-hundred dollars ($200) will be collected upon scheduling. This fee includes 1.5 hours with one of our expert perfumers and 2, 5ml customized fragrances.

In case you'd like to make it even more special by adding guests to your appointment, here's how:

Notify us at least two days before your appointment date if you plan to bring additional guests. We love company! Please keep in mind that we reserve the right to approve or deny requests for additional guests. If approved, we'll guide you through the simple process of adding them to your experience.

Late Arrival:

We kindly ask that you arrive promptly for your scheduled appointment. Late arrivals may impact the duration of your experience, and in some cases, we may need to reschedule. Please let us know in advance if you anticipate being delayed, and we'll do our best to accommodate.

Cancellation Policy:

Life happens, and we understand. If you need to cancel three (3) days or more before the big day, you have the option to receive a full refund of the deposit or a credit to your account. This credit can be used to indulge in our delightful fragrances and merchandise within the next ninety (90) days. Unfortunately, cancellations within three (3) days of the appointment won't qualify for a refund or credit. Emergencies and unexpected cancellations are reviewed on a case-by-case basis, and we're here to work with you during challenging times.

Parking

Please note that parking availability may be limited, especially during summer months, so planning ahead is advised. There is a parking garage located near the alleyway behind our building at 501 Glenneyre and metered parking along PCH.

policies